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Short answers to what people ask most, grouped by topic. If yours is not here, open a ticket below and a person answers within one business day.
Getting started
- Create your first brand kit with your colors, voice, and product truths.
- Pick a goal and generate your first set of concepts in one pass.
- Free plan includes three full concepts a month, no card required.
Brand kits
- A brand kit holds your colors, voice, and the truths Hookmill is allowed to claim.
- The free plan holds one brand kit; Studio and Agency hold more.
- Edit a brand kit any time; new concepts pick up the change immediately.
Generating concepts
- Each concept is a visual, a hook, primary text, a headline, and a plain label for what it tests.
- Concepts come in distinct sets so you test different angles, not the same ad ten times.
- If an image ever fails to generate, you get a brand-tinted fallback frame, never a broken page.
Exports and sizes
- Every concept exports as a PNG at the right size, with the copy alongside it.
- Sizes cover Meta, Google, and LinkedIn in real ratios: 1:1, 4:5, 9:16, and 1.91:1.
- Free-plan exports carry a small Hookmill watermark; paid plans remove it.
Billing
- Plans are billed monthly in USD; see the pricing page for the current tiers.
- Cancel any time; your brand kits and concepts stay exportable after downgrade.
- Where checkout is not yet enabled for your account, upgrades join a waitlist instead.
Your data
- Your brand kits and concepts are never used to train any model.
- Export or delete a brand kit, or your whole account, from account settings.
- See the your data page for the full plain-language breakdown.
More detail on billing and plans lives on the pricing page, and on data handling on the your data page.
Still stuck
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Answered by a person within one business day, usually faster. Include what you expected and what happened instead.