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Answers first, ticket if needed

Short answers to what people ask most, grouped by topic. If yours is not here, open a ticket below and a person answers within one business day.

Getting started

  • Create your first brand kit with your colors, voice, and product truths.
  • Pick a goal and generate your first set of concepts in one pass.
  • Free plan includes three full concepts a month, no card required.

Brand kits

  • A brand kit holds your colors, voice, and the truths Hookmill is allowed to claim.
  • The free plan holds one brand kit; Studio and Agency hold more.
  • Edit a brand kit any time; new concepts pick up the change immediately.

Generating concepts

  • Each concept is a visual, a hook, primary text, a headline, and a plain label for what it tests.
  • Concepts come in distinct sets so you test different angles, not the same ad ten times.
  • If an image ever fails to generate, you get a brand-tinted fallback frame, never a broken page.

Exports and sizes

  • Every concept exports as a PNG at the right size, with the copy alongside it.
  • Sizes cover Meta, Google, and LinkedIn in real ratios: 1:1, 4:5, 9:16, and 1.91:1.
  • Free-plan exports carry a small Hookmill watermark; paid plans remove it.

Billing

  • Plans are billed monthly in USD; see the pricing page for the current tiers.
  • Cancel any time; your brand kits and concepts stay exportable after downgrade.
  • Where checkout is not yet enabled for your account, upgrades join a waitlist instead.

Your data

  • Your brand kits and concepts are never used to train any model.
  • Export or delete a brand kit, or your whole account, from account settings.
  • See the your data page for the full plain-language breakdown.

More detail on billing and plans lives on the pricing page, and on data handling on the your data page.

Still stuck

Open a ticket

Answered by a person within one business day, usually faster. Include what you expected and what happened instead.